FAQ

• WHAT WILL I SEE INSIDE THE FESTIVAL?

  More than just music! There’s also good food and interesting activities inside the festival!

  Bukan hanya sekadar musik. Kalian juga akan menemukan makanan dan juga aktivitas menarik di dalam area festival.

• WILL YOU BE POSTING A RUNDOWN IN ADVANCE?

  Of course, go check our instagram page @wickedwonderland.id or our official website wickedwonderland.live

  Tentu saja, silahkan cek di instagram @wickedwonderland.id atau di website resmi kami wickedwonderland.live

• ARE THERE ANY PROHIBITED ITEMS?

  Of course! Please go check our full list of Do’s and Don’t di website kami

  Tentu! Silahkan cek barang apa saja yang boleh dan dilarang di website kami

• WHAT ARE CONSIDERED PROFESSIONAL CAMERAS AND PROFESSIONALS DIGITAL CAMERAS? IS IT ALLOWED?

  Professional cameras are the ones you used to make money out of. Yes, those kinds are allowed! Take pictures as much as you want and share them!

  Kamera apapun diperbolehkan. Silahkan mengambil foto sebanyak-banyaknya.

• SO CAN I BRING A VIDEOCAMERA TOO?

  Professional broadcast video camera are not allowed

  Dilarang membawa jenis video kamera profesional yang biasa digunakan untuk kualitas siaran TV.

• IF I HAVE TO EXIT THE VENUE, CAN I COME BACK IN?

  Yes, you may re-enter the festival area as long as you enter on the right gate (eg; Magician Society ticket only can enter venue at Magician Society Gate). But everything is basically provided inside the venue. So, there is no reason for you to go out from the festival, unless of an emergency

  Kalian akan diperbolehkan untuk memasuki kembali area festival selama kalian masuk melalui gerbang yang benar (Magician Society tiket hanya bisa masuk melalui pintu Magician Society, begitu pun untuk jenis tiket lainnya)

• WHAT SHOULD WE WEAR?

  You have to wear your best costume! Wear comfy shoes instead of sandals. But make sure you don’t wear anything that is prohibited.

  Kenakan kostum halloween terbaik anda. Namun sangat disarankan mengenakan sepatu yang nyaman dan tidak merepotkan kamu (sneakers, sepatu keds). Pastikan anda tidak mengenakan sesuatu yang bertentangan dengan aturan kami.

• IS THERE ANY FOOD? OR CAN WE BRING FOOD INSIDE?

  You can’t bring food inside the festival area. But, all great delicious food is provided by Ismaya Group Resto concept inside the festival area. Just remember to bring a LOT of money. We mean it!

  Dilarang membawa makanan dan minuman dari luar. Ismaya Group akan menyediakan konsep resto F&B yang akan menyediakan makanan dan minuman buat kalian selama festival berlangsung. Pastikan anda membawa uang yang cukup.

• IS THERE ANY ATM IN THE FESTIVAL AREA?

  Yes, we have an ATM on site. You can check the exact spot on our venue map at the festival area.

  Kami memiliki mesin ATM di festival area, anda bisa menemukannya di peta yang akan ada di area festival pada hari festival.

• WILL THERE BE MEDIC IN THE FESTIVAL AREA?
  If yes, where can I locate it?

  Yes of course! Medic will be provided at the venue, we will have multiple medic spots, you can check it on our venue map.

  Ya, tentu saja! Tenaga medis akan tersedia pada saat acara berlangsung, kita mempunyai beberapa titik area medik pada saat acara berlangsung.

• HOW DO I GET THERE?

  For #WickedHalloween24 ticket holders, we will send you an event guide through your email a few prior to the event.

  Untuk pemegang tiket #WickedHalloween24, Kami akan mengirimkan panduan acara beberapa hari sebelum festival berlangsung.

• IS THERE ANY LOCKER PROVIDED IN THE FESTIVAL AREA?

  Of course, but we recommend you not to bring any baggage to the festival area. So you can go straight to the festival area and have some fun!

  Tentu, namun kami rekomendasi anda untuk tidak membawa tas ke area festival. Sehingga anda bisa langsung ke area festival dan bersenang-senang!

• WHAT ARE THE TICKET PRICES FOR WICKED WONDERLAND?

  Please go to wickedwonderland.live for further price details.

  Silakan kunjungi wickedwonderland.live untuk rincian harga lebih lanjut.

• HOW CAN I BUY THE TICKETS?

  You can buy tickets online through our official channels. Please go check our website wickedwonderland.live
  *Purchased tickets cannot be exchanged, refunded or canceled.

  Anda bisa membeli tiket offline atau online melalui rekan resmi kami. Silahkan cek website kami wickedwonderland.live untuk list lengkap harga tiket.
  *Ticket yang sudah dibeli tidak bisa ditukar, dikembalikan atau dibatalkan

• IS THERE A LIMIT ON HOW MANY TICKETS I CAN BUY?

  Max 4 tickets per person for presale 1 & max 8 tickets per person for presale 2

  Maksimal pembelian 4 tiket per orang untuk presale 1 & 8 tiket per orang untuk presale 2.

• WHAT ARE THE CATEGORIES FOR WICKED WONDERLAND TICKET?

  A Magician Society ticket grants you entry through the gate of Wicked Wonderland, where you are free to wander and explore the hidden realm. A Emperor’s Court ticket holder will make sure you experience the best of Wicked Wonderland! Emperor’s Court gets more classy treatment in the Emperor’s Court section with its own toilet, bar, and service. You even get your own viewing area right in front of the stage. Emperor’s Court and Magician Society entrance will be separated at the venue.

  Tiket Magician Society memberikan anda masuk melalui gate Wicked Wonderland, di mana anda dengan bebas mengeksplorasi festival. Seorang pemegang tiket Emperor’s Court akan dipastikan anda mendapatkan pengalaman yang terbaik dari Wicked Wonderland! Apabila anda mempunyai tiket Emperor’s Court, anda dapat menikmati special treatment di Emperor’s Court area, seperti toilet dan bar sendiri, bahkan anda juga akan mendapatkan Emperor’s Court viewing area di depan stage. Pintu masuk Magician Society dan Emperor’s Court akan dipisah.

• Will tickets be sold at the venue?

  Yes, if it’s not sold out yet. But it’s always better to buy in advance.

  Ya, Dengan catatan bahwa tiket belum SOLD OUT. Namun disarankan untuk membeli tiket sebelum acara berlangsung.

• IF I BUY TICKETS ON THE DESIGNATED TICKET BOXES, WILL I GET THE PHYSICAL TICKETS RIGHT AWAY?

  All ticket purchases, aside from on site purchases, will receive an e-voucher that must be exchanged with a Wristband starting H-4 on the specified venue.

  Semua pembelian tiket, kecuali pembelian tiket di venue, akan menerima eVoucher yang harus ditukarkan dengan Wristband yang dimulai pada H-4 di tempat yang sudah ditentukan.

• What should I bring for the ticket exchange?

  If you exchange it for yourself, you must bring:

  1. E-voucher
  2. ID that you used when you purchased the tickets or id that matches with name written in the e-voucher. (national identification card (KTP)/ driving license/ passport/ student ID).
  3. Credit card that you used to purchase the tickets (for those who purchase using credit cards). If you used someone else’s credit card, you only need to bring a copy of the credit card holder’s id (national identification card (KTP)

  You can exchange e-voucher on behalf of someone else. if you are representing someone else, you must bring:

  1. Printed e-voucher.
  2. Copy of the ID that the person you are representing used when they purchased the tickets or id that matches with the name written on the e-voucher (national identification card (KTP)/ driving license/ passport/ student ID).
     If the person that you are representing purchased more than one ticket, you only need to bring a copy of the person’s ID whose name is registered when buying the tickets.
  3. Copy of the credit card that they used to purchase the tickets (if purchased using cc).
  4. Letter of attorney that has been signed on a idr 10,000 materai by the person that you are representing (you can find materai at any Indonesian post office).
     If you’re from outside of Indonesia, simply sign without a materai. If the person that you are representing purchased more than one ticket, you only need to bring one letter of attorney for all the tickets that are registered under the person’s name.

  If you exchange it for yourself, you must bring:

  1. E-voucher
  2. ID that you used when you purchased the tickets or id that matches with name written in the e-voucher. (national identification card (KTP)/ driving license/ passport/ student ID).
  3. Credit card that you used to purchase the tickets (for those who purchase using credit cards). If you used someone else’s credit card, you only need to bring a copy of the credit card holder’s id (national identification card (KTP)

  You can exchange e-voucher on behalf of someone else. if you are representing someone else, you must bring:

  1. Printed e-voucher.
  2. Copy of the ID that the person you are representing used when they purchased the tickets or id that matches with the name written on the e-voucher (national identification card (KTP)/ driving license/ passport/ student ID).
     If the person that you are representing purchased more than one ticket, you only need to bring a copy of the person’s ID whose name is registered when buying the tickets.
  3. Copy of the credit card that they used to purchase the tickets (if purchased using cc).
  4. Letter of attorney that has been signed on a idr 10,000 materai by the person that you are representing (you can find materai at any Indonesian post office).
     If you’re from outside of Indonesia, simply sign without a materai. If the person that you are representing purchased more than one ticket, you only need to bring one letter of attorney for all the tickets that are registered under the person’s name.

  Jika anda menukarkan e-voucher anda sendiri, anda diwajibkan membawa:

  1. E-voucher
  2. Kartu identitas diri yang dipakai pada waktu membeli tiket atau yang sesuai dengan nama yang tertera pada e-voucher (KTP/SIM/paspor/kartu pelajar).
  3. Kartu kredit yang dipakai pada saat membeli tiket (apabila transaksi dilakukan dengan melakukan kartu kredit khusus untuk pembelian online).
     Jika anda menggunakan kartu kredit orang lain, anda harus membawa fotokopi ID (KTP/SIM/paspor /kartu pelajar) & fotokopi kartu kredit orang tersebut.

  Anda juga dapat menukarkan e-voucher untuk orang lain (perwakilan). Jika anda mewakilkan orang lain, anda diwajibkan membawa:

  1. E-voucher yang sudah dicetak.
  2. Fotokopi kartu identitas diri orang yang anda wakilkan (KTP/SIM/paspor/kartu pelajar). Jika orang yang anda wakilkan membeli lebih dari satu tiket, anda cukup membawa fotokopi id orang yang namanya didaftarkan saat melakukan pembelian.
  3. Fotokopi kartu kredit yang dipakai pada saat membeli tiket (apabila transaksi dilakukan dengan menggunakan kartu kredit).
  4. Surat kuasa yang telah ditanda-tangani diatas materai seharga Rp. 10.000,-. satu surat kuasa berlaku untuk semua tiket yang terdaftar dalam satu nama pembelian.

  *Ticket yang sudah dibeli tidak bisa ditukar, dikembalikan atau dibatalkan

• Where can I book my Emperor’s Throne booking?

  Book your Emperor’s Throne via bit.ly/WW24sofa.

  Pesan Emperor’s Throne saya melalui email dan kirim ke bit.ly/WW24sofa.

• What is the valid pass to enter the venue? Tickets or wristbands?

  Your wristband. If you do not wear any wristbands at the festival vicinity and area, you will not be allowed to enter. Tickets will not be a substitute pass if in any case you did not bring your wristband.

  Wristband anda. Apabila anda tidak menggunakan wristband, anda tidak akan diperbolehkan memasuki area acara. Jika anda tidak membawa wristband anda, tiket TIDAK DAPAT dijadikan pengganti untuk memasuki area acara.

• Where and when can I exchange my wristband?

  ALL customers must exchange their e-vouchers to wristbands before entering the venue at the specified venue (to be updated soon).

  Semua penonton diharuskan untuk menukarkan e-voucher dengan wristband sebelum memasuki area festival. Penukaran e-voucher berada di tempat yang sudah ditentukan (akan diinformasikan menyusul)

• What time does theo exchange wristbands start?

  Time to exchange e-vouchers to wristbands starts from 11am-8pm.

  Waktu penukaran tiket e-voucher untuk mendapatkan wristband di mulai pukul 11 pagi sampai dengan pukul 8 malam.

• What if I do not exchange them at the designated date?

  We STRONGLY advise you to exchange your wristbands on the designated date so you would enter the festival on the day without hassle and enjoy the experience. But we will have a ticket box at the venue so you can exchange your e-voucher on the festival day.

  Kami sangat menyarankan agar anda menukarkan wristband anda pada tanggal yang telah ditentukan, sehingga pada hari acara anda dapat memasuki festival tanpa kesulitan. Namun kami memiliki ticket box di lokasi acara berlangsung, sehingga anda dapat menukarkan e-voucher anda pada hari festival.

• Can I try or wear my wristband before the event?

  You can wear your wristbands once you get them, but once you’ve tried it on, you CANNOT take them off because it will damage the wristband. Remember, please treat your wristbands carefully and hold on to it. YOUR WRISTBAND = YOUR PASS = YOUR MONEY. No refund will be given if you tampered your wristband

  Anda dapat langsung menggunakan wristband anda pada saat anda menerimanya, akan tetapi anda TIDAK bisa melepaskan atau mencoba melepaskannya, karena itu akan merusak wristband anda. Ingat, anda harus menjaga wristband anda dengan sangat baik, karena wristband ini adalah tanda masuk anda. Kami tidak akan menerima refund jika ada kerusakan pada wristband anda, jadi disarankan untuk menjaga wristband anda dengan sangat hati-hati

• I accidentally damaged my wristband, what do I do?

  Sorry, there’s nothing we can do. Once we give it to you, it becomes your possession, it becomes your responsibility, NOT ours. See the previous question.

  Maaf, tapi tidak ada yang dapat kami lakukan. Setelah kami berikan kepada anda, itu menjadi milik anda, tanggung jawab anda. Silahkan lihat kembali pertanyaan sebelumnya

• Is the Festival all ages?

  NO. All customers attending this event must be at least 18 years old (at the time of the event, which is November 1 2024).
  *All alcohol purchase must be at least 21 years old.

  Semua pengunjung yang menghadiri acara ini diharuskan berumur minimal 18 tahun (pada saat pelaksanaan festival, yaitu November 1 2024).
  *Semua pembelian alcohol diharuskan untuk yang berumur minimal 21 tahun

• What should I present at the entrance gate?

  Guests must show a valid photo ID to enter the festival.
  KTP, Driver’s License, Passport, Basic Resident Registration Card are valid forms of photo ID
  Guests without valid photo ID will be denied admission without refund

  Penonton diharuskan untuk menunjukan Kartu Identitas yang dilengkapi dengan foto sebelum memasuki festival. KTP, SIM, Paspor & Kartu Keluarga adalah jenis-jenis Kartu Identitas yang kami terima
  Penonton tanpa Kartu Identitas yang sah tidak akan diperbolehkan masuk ke dalam festival dan tidak akanmendapatkan uang tiket kembali

• Is the age restrictions applicable at the time of festivals or when I buy a ticket?

  Age restrictions applicable on the event date. Refunds will not be given for refusal entry.

  Ketentuan usia ini berlaku pada saat hari festival berlangsung. Kami tidak akan memberikan refund jika ternyata anda tidak diizinkan untuk memasuki area festival

• How can I get an ID Pass for media?

  You can ask any question that related to media by sending us your enquiries via email to [email protected]

  Anda bisa mengirimkan segala pertanyaan anda yang berhubungan dengan media melalui email dan kirim ke [email protected]